1. Scope
This policy applies to paid Flawian subscriptions supplied by Mirabilia s. r. o. and sold by Paddle as merchant of record. Paid subscriptions are available only to Business Customers. Free accounts do not involve a payment and therefore are not refundable.
2. Merchant of record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Requests are handled under this policy, the seller and Merchant-of-Record terms displayed by the applicable checkout, and any mandatory law.
Paddle's buyer refund information is available at https://www.paddle.com/legal/refund-policy.
3. General rule
Unless mandatory law or Paddle's applicable terms require otherwise, paid business subscriptions are non-refundable after the service has been made available. We do not offer an additional general satisfaction guarantee. This does not affect a mandatory remedy for a service that was not supplied or was materially defective.
4. Cancellation, upgrades and downgrades
Cancellation stops renewal at the end of the current paid period. Paid access continues until that date, and cancellation alone does not create a refund.
An upgrade starts immediately. Before confirmation, the amount due is calculated by crediting the unused value of the lower plan against the higher plan. A downgrade takes effect for billing in the next period; the higher entitlement remains until the current paid period ends. Scheduling a downgrade does not create a refund or credit for that current period.
5. Requesting a refund
Use the support link in your Paddle receipt, the Paddle customer portal, or contact Paddle at https://paddle.net. You may also email support@flawian.com with the account email, transaction reference, date and reason so Mirabilia can investigate the service issue and coordinate with Paddle. Do not send full payment-card details.
Approved refunds are returned by Paddle to the original payment method, subject to payment-network processing time. A full refund ends the corresponding paid access; a partial or exceptional remedy may be reflected in the entitlement as stated when approved.
6. Contact
Mirabilia s. r. o., Brodská 6, 841 04 Bratislava, Slovakia; company identification number 47 518 316; support@flawian.com; +421 948 233 312.