Terms of Service

Flawian is provided by Mirabilia s. r. o., Brodská 6, 841 04 Bratislava, Slovakia, company identification number 47 518 316, registered in the Commercial Register of the Municipal Court Bratislava III, section Sro, file 94107/B ("Mirabilia", "Flawian", "we", "us").

Support and legal notices: support@flawian.com. Telephone: +421 948 233 312.

You must be at least 18 years old and legally able to enter into these Terms. Free and paid accounts are offered only for business use. You may use Flawian only for purposes relating to your trade, business, craft or profession, or as an authorized representative of an organization (a "Business Customer"). Flawian is not offered for personal, family or household use.

When you create an account, you confirm that you are a Business Customer and accept these Terms. Before completing a paid checkout, you must repeat that confirmation and accept the then-current Terms and Refund Policy. We record the account, declaration, document versions, date and time of acceptance.

You must provide accurate account details, keep your credentials secure and notify us promptly of suspected unauthorized use. The display name and email address in your account must belong to you or be provided under your authority. Google sign-in may also be available.

Flawian is self-service business decision-support software. Plan names such as Management Consultant and Strategic Advisor refer to software access, not personal consulting services. Flawian helps users develop a company profile, answer a structured wizard and receive decision-support material: a diagnosis of the business, prioritized recommendations and existing playbooks selected for the profile. The evaluation is performed by a rule-based, deterministic engine configured by Mirabilia. Features may change as the product develops.

Flawian and its outputs are general informational decision support. They are not legal, tax, accounting, investment, medical or other regulated professional advice. They do not replace verification, professional judgment or advice suited to your circumstances. You remain responsible for your inputs, decisions and results.

You retain rights in information you submit. You give Mirabilia a non-exclusive licence to host, process and use it to provide, secure, improve and develop Flawian and to meet legal obligations.

Do not submit information about another person or special-category, highly sensitive, confidential or unlawfully obtained personal data. Flawian does not automatically detect every prohibited entry, so compliance remains your responsibility.

Account-linked ratings and optional feedback text are used to improve and develop the product. They will not be published as testimonials attributed to you without your permission.

You must not:

• break the law or another person's rights;
• probe, bypass or disrupt security, access or usage limits;
• introduce malware, scrape at unreasonable scale, or reverse engineer except where applicable law expressly permits it;
• use the service or its output to deceive, discriminate, harass or cause harm;
• submit third-party or sensitive personal data contrary to section 5; or
• resell, sublicense or present Flawian output as regulated professional advice.

We may investigate suspected abuse and restrict or suspend access where reasonably necessary to protect users, the service or comply with law.

Mirabilia and its licensors own Flawian, its software, design, evaluation rules, playbooks and other service material, excluding your content. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable and revocable right to use Flawian for your internal business purposes during your account or subscription.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle processes payment, applicable taxes, invoices and billing administration under the checkout terms it presents. Mirabilia supplies Flawian and remains available at support@flawian.com for product issues.

Prices, billing interval and any applicable discount are shown before purchase. Paddle shows the final price, including any applicable tax, at checkout. Subscriptions renew automatically until cancelled. You authorize Paddle to charge the payment method for each renewal. You may cancel through the Paddle customer portal; cancellation takes effect at the end of the current paid period, and access continues until then.

Available upgrades take effect immediately once Paddle successfully applies the change. Paddle calculates the credit for the unused part of your current subscription and the amount due for the new plan or billing interval. The preview shows these amounts, including any applicable tax, before you confirm.

To move to a lower plan or from annual to monthly billing, cancel renewal in the Paddle customer portal, wait until your current paid period ends, then purchase the desired subscription. Paid access continues until the current period ends.

Refunds are governed by the Refund Policy at /refund-policy and Paddle's applicable buyer terms.

We may send service messages necessary for the account, security, purchases or legal notices. Marketing messages are sent only after your separate marketing consent, and each marketing email provides a way to unsubscribe. With that consent, messages may be tailored using the account email, company profile and use of Flawian.

We aim to keep Flawian available but do not promise uninterrupted or error-free operation. Maintenance, security events and providers outside our control may cause interruptions. Contact support@flawian.com for assistance.

You may stop using Flawian and delete your account through the available account controls. Export any information you need before deletion. A valid deletion request does not remove records that we must retain by law or need for limited legal claims, security or accounting purposes; the Privacy & Cookies Notice explains retention.

We may suspend or terminate an account for material or repeated breach, unlawful use, security risk or legal necessity. Where reasonable, we will give notice and an opportunity to cure. If we end a paid service without your breach, an appropriate pro-rata remedy will be arranged through Paddle.

This section sets out your rights and our obligations when you switch from Flawian to another provider or to your own systems (Regulation (EU) 2023/2854, Articles 25 to 29).

You may start switching at any time; no notice period applies. You can retrieve data yourself at any time with the account export in Settings ("Download your data"). To switch, send a request to support@flawian.com and tell us whether you are switching to another provider (with its details), moving to your own systems, or want us to erase your exportable data instead. We complete the request without undue delay and at the latest within 30 calendar days (the transitional period); you may extend that period once for as long as you consider appropriate. During the transitional period these Terms and the service continue to apply, and we:

• provide reasonable assistance to you and to third parties you authorize;
• act with due care to maintain business continuity and continue to provide the service;
• inform you of known risks to the continuity of the service on our side;
• maintain a high level of security, in particular for the data during its transfer and during the retrieval period; and
• support your exit strategy for Flawian, including by providing all relevant information.

The data that can be ported is all your exportable data: your account and contact details; your consent choices; your organization memberships; your company profiles with your wizard answers and their saved versions; the list of your evaluations and generated reports; the entries you made while working through playbooks and your answers to follow-up questions; your feedback, weekly reviews and in-app messages; your usage events and page visits; and your privacy requests. We provide whatever the account export does not hold for your account.

The following data specific to the internal functioning of Flawian is exempt, because it would expose Mirabilia's trade secrets: the evaluation rules and their configuration, scoring and selection outputs, the internal records behind findings and recommendations, and technical logs. The texts of playbooks, explanations and reports are protected by Mirabilia's intellectual property rights and are not exportable data.

After the transitional period you have at least 30 calendar days to retrieve the exportable data (the retrieval period). The contract is considered terminated, and we notify you by email, when the switch is successfully completed, that is, when you delete your account or ask us to close it after retrieving your data; or, where you do not wish to switch but ask us to erase your exportable data, when you make that request. Deleting your account also cancels a paid subscription; otherwise cancel it as section 8 describes.

After a completed switch or an erasure request, once the retrieval period has ended, we erase your exportable data and the other data that directly relates to you. The erasure is completed at the latest 12 months after the retrieval period ends (the agreed later period), which covers backups and copies used to develop our rules. If you delete your account in Settings without having sent a switching or erasure request, the remaining records are treated as the Privacy & Cookies Notice states. Records that we must retain by law or need for legal claims, security or accounting purposes are kept for the periods stated in that notice.

The standard service fees are the subscription prices shown before purchase. There are no switching charges and no early termination penalties. If you end a prepaid period early, the fees paid for that period are refunded only as the Refund Policy provides.

The export procedure, formats and technical limits, the register of data structures, the jurisdiction of our infrastructure and the measures against unlawful access by public authorities outside the European Union are published at https://www.flawian.com/legal.

Flawian relies on providers including Paddle and Google. Their own terms may apply when you directly use their features. We are not responsible for an independent third-party service outside our control, but this does not exclude responsibility that applicable law places on Mirabilia.

If you connect your own AI assistant to Flawian, the assistant acts under your own terms with its provider, not under a contract with Mirabilia. It can read the data you can see in Flawian under your plan. It can also save new answers and corrections to your company profile. Flawian instructs the assistant to summarise the answers and have them confirmed in the conversation before it saves them, and the assistant edits nothing else in Flawian. Once the required answers are complete, your diagnosis is updated from them, and on a paid plan your action plan can change with it. The owner or an administrator of an organization can connect an assistant, on the free plan too. The organization decides which assistant to connect and is responsible for that choice and for what is done with the data once the assistant has read it. You can disconnect the assistant in Settings at any time; this stops further reads and saves but does not recall data already read.

The Flawian check inside your assistant requires no Flawian account and provides a free preview. Your assistant asks the questions; Flawian instructs it to have the answers confirmed and receives only the answer options it sends. Your assistant provider's terms apply to the chat and to its handling of the returned preview. The preview is general informational decision support as described in section 4. Choosing to continue creates a temporary record of your answers and a one-time link, valid once within 24 hours, that you receive in the chat.

To the extent permitted by law, Flawian is provided "as is" and "as available", without implied warranties of fitness, accuracy or uninterrupted availability.

For a Business Customer, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or data. Mirabilia's total aggregate liability arising from a paid subscription is limited to the fees paid for that subscription in the 12 months before the event giving rise to the claim. For a free business account, the cap is EUR 100. These limits do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot lawfully be limited.

We may update these Terms for legal, security, provider or product changes. The current version and its effective date are published in the service. Continued use after the effective date means acceptance where permitted by law; if consent is legally required, we will request it before the change applies to you.

These Terms are governed by Slovak law. Disputes are subject to the courts competent for Mirabilia's registered office, unless mandatory law requires otherwise. The parties are businesses and agree that section 5(3) to (6) of Slovak Act No. 22/2004 Coll. on Electronic Commerce does not apply to contracts concluded under these Terms.

The supervisory authority for general Slovak e-commerce matters is the Slovak Trade Inspection, Central Inspectorate, Bajkalská 21/A, P.O. BOX 29, 827 99 Bratislava, Slovakia (www.soi.sk).

These Terms are provided in English, which is the contract language. Mandatory rights that cannot be waived remain applicable.