1. Scope
This policy applies to paid Flawian subscriptions supplied by Mirabilia s. r. o. and sold by Paddle as merchant of record. Paid subscriptions are available only to Business Customers.
2. Merchant of record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds follow the seller and Merchant-of-Record terms displayed by the applicable checkout: Paddle's Buyer Terms at https://www.paddle.com/legal/buyer-terms and Paddle's Refund Policy at https://www.paddle.com/legal/refund-policy.
3. Refund window
You may request a refund within 14 days of the date of your payment. Paddle decides each request under its Refund Policy. Approved refunds are returned by Paddle to the original payment method where possible.
If the service is not supplied, or its supply is unreasonably delayed, due to technical issues, you are entitled to a replacement or a refund of the charges paid, as Paddle's Buyer Terms provide.
4. Requesting a refund
Use the support link in your Paddle receipt, the Paddle customer portal, or contact Paddle at https://paddle.net. You may also email support@flawian.com with the account email and transaction reference, and we will pass the request to Paddle. Do not send full payment-card details. Please contact Paddle before you dispute a charge with your bank.
5. Cancellation
You may cancel your subscription at any time in the Paddle customer portal. Cancellation stops renewal at the end of the current paid period, and paid access continues until that date.
6. Contact
Mirabilia s. r. o., Brodská 6, 841 04 Bratislava, Slovakia; company identification number 47 518 316; support@flawian.com; +421 948 233 312.